Privacy Policy

Modern slavery

Solihull Cars are committed to undertake due care and diligence to ensure that we conduct our business in accordance with our obligations under the Modern Slavery Act 2015 (MSA 2015).

Solihull Cars is a provider of ground transportation offering a comprehensive range of services to suit the needs of our customers. We recognise that in addition to a legal obligation we also have an ethical responsibility to support the Modern Slavery Act 2015 and endeavor to ensure there are no Modern Slavery risks within our own business or our supply chains. Whilst recognising our obligations to set out the steps we have taken to ensure that modern slavery and human trafficking is not taking place in our supply chains, we acknowledge that we do not control individuals and organisations in our supply chains.

Equality and Diversity

INTRODUCTION This policy outlines Solihull Cars policy regarding equal opportunities and diversity, setting out our responsibilities to ensure a workplace free from discrimination or harassment.  Solihull cars seeks to promote equality of opportunity and to challenge discrimination based upon the ‘protected characteristics’ as set out in the Equality Act. These are age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.  Solihull Cars is fully committed to and compliant with the requirements of The Equality Act 2010 and in accordance with these regulations, Solihull Cars is committed to transparency with regards to how it protects  people from discrimination in the workplace.  It is Solihull Cars policy to ensure that employees and others that we work with are recruited, developed, remunerated and promoted solely on the basis of their skills and suitability for the work performed, and that in carrying out their work they are free from direct and indirect discrimination, bullying, harassment or any other form of inappropriate behavior or pressure through any means.  SCOPE This policy applies equally to all employees, workers (e.g., contractors and temps) and volunteers whilst working for Solihull Cars. The co‐operation of all employees, workers, volunteers, is essential for the success of this policy. Although, the ultimate responsibility for achieving the objectives of this policy lies with Solihull Cars ensuring equality and diversity practice is the responsibility of everyone involved with the organisation.  This policy is relevant to all aspects of the business of Solihull Cars, which includes private hire operations, PCV minibuses, employment and subcontracting and sets out the ways in which Solihull Cars will seek to apply the above principles in all areas of employment and service provision.  OBJECTIVE Solihull Cars aims to create a culture that respects and values difference, promotes dignity, equality and diversity, and encourages individuals to develop and maximise their true potential.  By diversity we mean valuing the benefits of a varied workforce that makes the best of people’s talents whatever their backgrounds. Diversity encompasses visible and non‐visible individual differences which can be many and varied. It can be seen in the makeup of our workforce and where people are in terms of management positions, job opportunities and terms and conditions in the workplace.   Diversity covers the following:  

 – Race  



– Religion  

– National origin  



– Sexual Orientation 


– Marital Status  



– Socio‐economic differences 

 -Family structure  


 -Values and more  

 Embracing equality and diversity brings a wide range of experience, ideas and creativity whilst giving. 

the individual employee a feeling of being enabled to work to their full potential.   We aim to remove any barriers, bias or discrimination that prevents individuals or groups from realising their potential and contributing fully to our organisation’s performance and to develop an organisational culture that positively values diversity.   Every person in the organisation is valued equally and Solihull Cars is committed to and promotes equal opportunities, diversity and anti‐discriminatory practice in both service provision and employment.  All those involved with the organisation are expected to respond by ensuring this practice in their own way of working.   Solihull Cars do not condone or tolerate discrimination, harassment or bullying, either directly or indirectly, on the basis of any of the criteria outlined in section above. Intimidation, harassment and bullying will not be tolerated and may lead to disciplinary action in line with Solihull cars disciplinary policy and procedure.


Solihull Cars is committed to being an industry leader in providing a quality service in a manner that ensures a safe and healthy workplace for our employees, whilst minimising our impact on the environment.  Solihull Cars is committed towards an evolving policy of Environmental Management in which the efficient use of materials and processes brings about effective improvement between an organisation and its natural environment. Whilst at present there is no statutory duty on employers to implement an Environmental Management System, Solihull Cars operate in compliance with all relevant environmental legislation and the International Standard ISO 14001 and strive to use best sustainability practice in all we do.  To enable these duties to be carried out, it is our intent to ensure that all responsibilities for environmental matters are assigned, accepted and fulfilled at all levels within our organisational structure.  Our commitment towards a cleaner environment is to follow these regulations which set stringent environmental standards on pollution, safety and other environmental risk.   


This policy applies to all aspects of the business of Solihull Cars, which includes private hire operations, PCV minibuses, employment and subcontracting.  Solihull Cars has a direct impact on the environment through the consumption of energy and other resources used in our daily business activities and an indirect impact through the activities of our drivers and service partners.  


Our objective is to minimise our impact on the environment wherever possible, and to lead the industry on environmental management by raising awareness with employees and other stakeholders, proactive communication with customers and collaboration with drivers and service partners to help them improve their environmental performance.  

We achieve this through:

  1. Ensuring that we have a robust and continually reviewed policy document that is understood by all staff and implemented as an integral part of our culture and operations.  
  2. Reviewing our operations to ensure that we fully implement this policy and continually seek opportunities for improvement as new products, technologies and practices allow.  
  3. Working as far as practicable with our clients in a responsible manner to ensure that environmental impact is fully taken into consideration during our relationship, and where appropriate suggest and devise solutions with least impact and greatest sustainability.
  4. Working with and choosing suppliers who through product, locality, and practice assist us in achieving our environmental objectives.


Solihull Cars is fully committed to and compliant with the requirements of the General Data Protection Regulations and the Data Protection Act 2018 (DPA 2018) and in accordance with these regulations, Solihull Cars is committed to transparency with regards to how it collects and uses personal data and to meeting its data protection obligations.  Solihull Cars regard the lawful and correct treatment of Personal Data as essential to its successful operations and to maintaining confidence between the company, its employees, clients and temporary workers.  The company will therefore ensure that it treats Personal Data lawfully and correctly.  To this end the company fully endorses and adheres to the Principles of the DPA 2018.  Solihull Cars is registered in the register of data controllers with the Information Commissioner’s Office and this registration is renewed on an annual basis.  This Data Protection policy sets out our commitment to data protection, and individual rights and obligations in relation to personal data.  Solihull Cars has appointed Kenny Lang as its Data Protection Officer whose role it is to inform and advise the organisation on its data protection obligations. He can be contacted via the Solihull Cars head office.   Any questions about this policy, or requests for further information, should be directed to the data protection officer.  DEFINITIONS “Personal data”   is any information that relates to a living individual who is able to be identified from that information.  “Processing” is any use that is made of Personal Data, including collecting, storing, amending, disclosing or destroying/disposal.  “Special categories of personal data” means information about an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation and biometric data used for ID purposes.  “Criminal records data”   means information about an individual’s criminal convictions and offences, and information relating to criminal allegations and proceedings.  

What is the General Data Protection Regulation (GDPR)?

The GDPR is a new approach to data collection, usage and protection and it will supersede national laws including the UK Data Protection Act, unifying data protection and easing the flow of personal data across the 28 EU member states. From the 25th May 2018 all organizations that process the personally identifiable information of EU residents will be required to abide by a number of provisions.

Why is it important to Solihull Cars and our customers?

GDPR will increase the obligations of Solihull Cars under the current Data Protection Act and Solihull Cars recognises that it will require processes and communications to be put in place in addition to our current data protection procedures.

Key points of the GDPR that are relevant to Solihull Cars and where we will be reviewing and updating our processes include:

Documenting the information we hold:
– The regulations require a greater clarity of what personal data we hold, where it came from and who it has been shared with.

Better communication of privacy information and legal basis for processing personal data:
– GDPR requires that privacy notices clearly inform data subjects of the legal basis for processing the information, data retention periods and their rights under the GDPR (see below).

Explicit individual’s rights:
– The new regulation sets in law a number of rights that data subjects must have. These rights include subject access, rectification, erasure (‘the right to be forgotten’) and the right to prevent automated decision-making and profiling.

Changes to the definition of consent:
– The GDPR firmly places the responsibility of demonstrating consent has been given to the data controller.

Increased data breach reporting:
– There is an increased obligation under the GDPR for organisations to report personal data breaches to the Information Commissioner’s Office (ICO).

Data protection by design:
– There will be an increased obligation to conduct privacy impact assessments before implementing certain new business processes. The 

GDPR builds on the concept of ‘privacy by design’ and requires data protection to be linked to risk management and project management processes at the earliest stage.

In compliance with the new General Data Protection regulations that will take effect from 25th May 2018 we would like to ensure that you continue to receive everything you currently get from Solihull Cars

We will:

Always hold your data securely

Only share your information within Solihull Cars Only ever get in touch in the ways that you wish, and we’ll make sure that everything we send to you is relevant to our work and our services

We will adhere to your current communications preferences

Only analyze your data in order to communicate with you more effectively and better understand your preferences.

Make sure you’re in control of your information, and that you can ask us to stop using it whenever you like.

We will not:

Sell your contact data or pass on to 3rd parties.

You have the right to withdraw your consent at any time

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